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Apprentice Customer Service Advisor - Steven Eagell Toyota - Ashford
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The Role of a Customer Service Advisor
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.
Level 2 Retailer apprenticeship
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training Course
- Retailer (level 2)
Hours
- Monday–Friday, between the hours of 8am–6pm, Saturday's may be required on a rota basis.
- 40 hours a week
Start Date
- Monday 14 September 2026
Duration
- 1 year 3 months
Positions Available
- 1
What You'll Do at Work
The role of a Customer Service advisor is vital to the smooth running of the after-sales department.
Duties Will Include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Where You'll Work
- The Crescent
- Orbital Park
- Ashford
- TN24 0SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Provider
- PROVQ LIMITED
Training Course
- Retailer (level 2)
- Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Training Schedule
- Level 2 Retailer Apprenticeship Standard
- Functional Skills if required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
Essential Qualifications
- GCSE in:
- English & Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other Requirements
Once qualified, you will have a number of transferable skills. You may be expected to work Saturdays on a rota basis. Off the job training is on a residential basis.
Our approach to technology is never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once qualified, the right candidate can progress within the company.
Contact Information
The contact for this apprenticeship is:
- PROVQ LIMITED
- The Recruitment Team
- recruitment@provq.com
- 01743 762044
The reference code for this apprenticeship is VAC2000040187.
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