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Join S3 Entertainment at a Busy BP Petrol Station as a Customer Service Apprentice
Join S3 Entertainment at a busy BP Petrol Station as a Customer Service Apprentice. You’ll gain hands-on experience in customer service, till operation, stock replenishment, food-to-go, sales and retail operations, while developing communication, teamwork and problem-solving skills.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing friendly, professional and efficient customer service
- Welcoming customers, understanding their needs and responding to enquiries
- Operating the till and processing cash and card payments accurately
- Handling customer complaints and escalating issues appropriately
- Replenishing stock and maintaining attractive product displays
- Supporting food-to-go operations and maintaining hygiene standards
- Checking product dates and ensuring good stock rotation
- Maintaining clean, safe and welcoming shop and forecourt areas
- Following age-verification, health and safety, security and company procedures
- Supporting promotions and identifying opportunities to improve customer experience and sales
- Communicating effectively with colleagues and supervisors and contributing to the wider team
- Completing relevant checks, records and daily operational tasks
- Developing knowledge of products, services, customer needs and the overall retail operation
Where you'll work
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Morrisons Halifax Service Station
Keighley Road
Halifax
HX2 8HY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LUMINATE EDUCATION GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
- GCSE in:
- English (grade C/4)
- Mathematics (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
About this employer
E3 Entertainments is a growing business operating BP Petrol Stations across Keighley and Halifax, West Yorkshire. The company provides customers with fuel, convenience retail products and food-to-go services, with a strong focus on delivering a friendly, efficient and welcoming customer experience.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time role upon completion of apprenticeship
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
Emmie Brown
emmie.brown@luminate.ac.uk
The reference code for this apprenticeship is VAC2000054406.
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