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Apprentice Customer Service Operator
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Join S3 Entertainment at a Busy BP Petrol Station as a Customer Service Apprentice
You’ll gain hands-on experience in customer service, till operation, stock replenishment, food-to-go, sales and retail operations, while developing communication, teamwork and problem-solving skills.
What You'll Do at Work
- Providing friendly, professional and efficient customer service
- Welcoming customers, understanding their needs and responding to enquiries
- Operating the till and processing cash and card payments accurately
- Handling customer complaints and escalating issues appropriately
- Replenishing stock and maintaining attractive product displays
- Supporting food-to-go operations and maintaining hygiene standards
- Checking product dates and ensuring good stock rotation
- Maintaining clean, safe and welcoming shop and forecourt areas
- Following age-verification, health and safety, security and company procedures
- Supporting promotions and identifying opportunities to improve customer experience and sales
- Communicating effectively with colleagues and supervisors and contributing to the wider team
- Completing relevant checks, records and daily operational tasks
- Developing knowledge of products, services, customer needs and the overall retail operation
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Training Course: Customer Service Practitioner (Level 2)
What You'll Learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Desirable Qualifications
- GCSE in English (grade C/4)
- GCSE in Mathematics (grade C/4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
E3 Entertainments is a growing business operating BP Petrol Stations across Keighley and Halifax, West Yorkshire. The company provides customers with fuel, convenience retail products and food-to-go services, with a strong focus on delivering a friendly, efficient and welcoming customer experience.
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