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Apprentice Customer Service Parts Advisor
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Apprentice Customer Service Parts Advisor
A P AUTOCARE LIMITED
BRISTOL (BS3 4BL)
Closes in 29 days (Friday 23 October 2026 at 11:59pm)
Posted on 23 September 2026
Summary
Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car.
Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 8:30am - 5:30pm.
40 hours a week
Start date
Sunday 1 November 2026
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained - to receive, inspect and check documentation of all incoming parts
- Trained - to adequately package material, which is to be despatched from the parts department
- To carry out any additional duty relative to the parts department as requested
Where you'll work
16-18 WHITEHOUSE PLACE
BRISTOL
BS3 4BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
S & B AUTOMOTIVE ACADEMY LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
More training information
S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!
S&B has been training apprentices since the 1970’s and are one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.
To be considered for this apprenticeship you must have GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and maths (or equivalent), If your grades are below this, we will discuss your options for taking functional skills in maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.
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As a result, you will receive the following:
- Level 3 Customer Service Parts
- Level 2 Functional skills in maths or English (If not already exempt)
Requirements
Essential qualifications
- GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.
About this employer
Since 1976, AP Autocare has earned a reputation as Bristol’s leading independent garage. Located in Bedminster, within easy reach of the city centre and Temple Meads Station, we combine over four decades of experience, transparent pricing, and genuinely exceptional customer service – saving you up to 30% compared to main dealer rates.
Expert multi-brand vehicle care
We are Bristol’s largest independent specialist, offering dealership-level servicing and repairs for top marques including BMW, VW, Audi, Skoda, SEAT, MINI, Land Rover, Citroën, and Peugeot. Our highly trained technicians use genuine or manufacturer-approved parts and cutting-edge diagnostic tools – often from dealer backgrounds – to ensure precision and reliability.
What we do at AP Autocare
AP Autocare is your one-stop workshop for:
- Full servicing, MOTs, diagnostics, and EV repairs and servicing
- Air conditioning, brakes, tyres, exhausts, clutches, batteries, and fluids
- Timing belts and chains, welding, and wheel alignment
Whether you require general maintenance or specialist vehicle support, we’ve got you covered
https://apautocare.co.uk/about-us/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Ask a question
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000054988.
Apply now
Closes in 29 days (Friday 23 October 2026 at 11:59pm)
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