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Apprentice Customer Service Parts Advisor
CROWN GARAGE SERVICE CENTRE LIMITED
Bristol (BS31 3HJ)
Closes in 6 days (Wednesday 14 October 2026 at 11:59pm)
Posted on 17 September 2026
Summary
Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S & B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car.
- Wage: £16,640 for your first year, then could increase depending on your age
- Training Course: Customer service specialist (level 3)
- Hours: Monday - Friday 8.30am - 5.00pm - 1 hour lunch. 40 hours a week
- Start Date: Monday 19 October 2026
- Duration: 2 years 6 months
- Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained to receive, inspect and check documentation of all incoming parts
- Trained to adequately package material, which is to be despatched from the parts department
- To carry out any additional duty relative to the parts department as requested
Where you'll work:
502 BATH ROAD SALTFORD BRISTOL BS31 3HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training Provider: S & B AUTOMOTIVE ACADEMY LIMITED
- Training Course: Customer service specialist (level 3)
What you'll learn:
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements.
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes.
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs.
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions.
- Service Improvement: Make recommendations based on your findings to enable improvement.
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice.
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Training schedule: Training is delivered in the workplace with visits from S & B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
More training information: S & B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S & B Automotive Academy is your go-to partner for excellence in training! S & B has been training apprentices since the 1970’s and are one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers. To be considered for this apprenticeship you must have GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and maths (or equivalent), If your grades are below this, we will discuss your options for taking functional skills in maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.
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As a result, you will receive the following:
Level 3 Customer Service Parts
Level 2 Functional skills in maths or English (If not already exempt)
Requirements
Essential qualifications:
- GCSE in: English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements: The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies / interests or qualifications.
About this employer
Based in Bristol, UK. Crown Garage is a well established one-stop garage that has built up an enviable reputation over the last 20 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work.
https://www.crowngarages.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Ask a question
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
David Watts
dwatts@sandbaa.com
The reference code for this apprenticeship is VAC2000053990.
Apply now
Closes in 6 days (Wednesday 14 October 2026 at 11:59pm)
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