Find an apprenticeship
Apprentice Customer Service Parts Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Parts Advisor Apprenticeship
Not only does working in customer service mean you are the face of the company, but you will also be making customers' lives better! S&B Academy is looking to recruit a Customer Service Parts Advisor. As a parts advisor, you will work with customers to give advice to improve or fix their car.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as the first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities, and gain excellent product knowledge.
Duties:
- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue, and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained to receive, inspect, and check documentation of all incoming parts
- Trained to adequately package material, which is to be despatched from the parts department
- To carry out any additional duty relative to the parts department as requested.
Where you'll work
502 BATH ROAD
SALTFORD
BRISTOL
BS31 3HJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
S & B AUTOMOTIVE ACADEMY LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice.
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps.
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
Service Improvement: Make recommendations based on your findings to enable improvement.
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation:
S & B AUTOMOTIVE ACADEMY LIMITED.
Your training course:
Customer service specialist.
Equal to Level 3 (A level):
Course contents:
Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice.
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps.
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it.
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions.
Service Improvement: Make recommendations based on your findings to enable improvement.
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
Your training plan:
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice, and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
More training information
S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!
S&B has been training apprentices since the 1970’s and is one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.
To be considered for this apprenticeship
You must have GCSEs, Functional Skills, or Key Skills at grade C/4 or above in English and maths (or equivalent). If your grades are below this, we will discuss your options for taking functional skills in maths and/or English. As well as this, predicted grades are accepted, and work experience or knowledge is beneficial but not essential.
As a result, you will receive the following:
- Level 3 Customer Service Parts
- Level 2 Functional skills in maths or English (If not already exempt)
Essential qualifications
- GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non-judgemental
- Patience
Other requirements
The competition for apprenticeship placements is strong, so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling, and grammar, and include any relevant experience, hobbies/interests, or qualifications.
About this employer
Based in Bristol, UK. Crown Garage is a well-established one-stop garage that has built up an enviable reputation over the last 20 years.
We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. https://www.crowngarages.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Apprenticeships are a unique way to begin a career where you get hands-on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Ask a question
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
David Watts
dwatts@sandbaa.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills