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Apprentice Customer Service Parts Advisor
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Not only does working in customer service mean you are the face of the company, but you will also be making customers' lives better! S&B Academy is looking to recruit a Customer Service Parts Advisor. As a parts advisor, you will work with customers to give advice to improve or fix their car.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as the first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximize sales opportunities, and gain excellent product knowledge.
Duties:
- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue, and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained to receive, inspect, and check documentation of all incoming parts
- Trained to adequately package material to be despatched from the parts department
- Carry out any additional duty relative to the parts department as requested
Where you'll work
16-18 WHITEHOUSE PLACE
BRISTOL
BS3 4BL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
S & B AUTOMOTIVE ACADEMY LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organization's needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports a positive customer outcome in the relevant format
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Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations, take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice
Training schedule
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice, and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
More training information
S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!
S&B has been training apprentices since the 1970’s and are one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.
To be considered for this apprenticeship, you must have GCSEs, Functional Skills, or Key Skills at grade C/4 or above in English and maths (or equivalent). If your grades are below this, we will discuss your options for taking functional skills in maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.
As a result, you will receive the following:
- Level 3 Customer Service Parts
- Level 2 Functional skills in maths or English (If not already exempt)
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Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non-judgemental
- Patience
Other requirements
The competition for apprenticeship placements is strong, so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling, and grammar, and include any relevant experience, hobbies/interests, or qualifications.
Since 1976, AP Autocare has earned a reputation as Bristol’s leading independent garage. Located in Bedminster, within easy reach of the city centre and Temple Meads Station, we combine over four decades of experience, transparent pricing, and genuinely exceptional customer service – saving you up to 30% compared to main dealer rates.
Expert multi-brand vehicle care
We are Bristol’s largest independent specialist, offering dealership-level servicing and repairs for top marques including BMW, VW, Audi, Skoda, SEAT, MINI, Land Rover, Citroën, and Peugeot. Our highly trained technicians use genuine or manufacturer-approved parts and cutting-edge diagnostic tools – often from dealer backgrounds – to ensure precision and reliability.
What we do at AP Autocare
AP Autocare is your one-stop workshop for:
- Full servicing, MOTs, diagnostics, and EV repairs and servicing
- Air conditioning, brakes, tyres, exhausts, clutches, batteries, and fluids
- Timing belts and chains, welding, and wheel alignment
Whether you require general maintenance or specialist vehicle support, we’ve got you covered
https://apautocare.co.uk/about-us/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Apprenticeships are a unique way to begin a career where you get hands-on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000049658.
Closes in 24 days (Friday 18 September 2026 at 11:59pm)
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