Join our dynamic commercial team as a Customer Service Support Apprentice!

Gain hands-on experience in a fast-paced engineering environment handling key administrative tasks, commercial data entry, and customer advisory services. This is a fantastic opportunity to launch your career, develop vital skills, and support key events.

Duties

Duties will include, but will not be limited to:

• Commercial & Administrative Support: Assisting the busy commercial and sales teams with daily office operations and workflow coordination.
• Customer Advisory Services: Learning to handle B2B customer inquiries professionally, providing advice, and managing follow-up communications.
• Data Management: Inputting critical commercial data, processing information accurately into our business systems, and maintaining clean records.
• Events Assistance: Helping the team prepare for, organize, and support corporate hospitality and industry events.
• General Administration: Managing incoming mail, answering phone calls, and filing digital documentation to ensure smooth day-to-day operations.

Apprenticeships

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: LINCOLN COLLEGE
• Training course: Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents:

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.