Find an apprenticeship
Apprentice Customer Service
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
GOV.UK Account
Sign in or create an account
Find an apprenticeship
Back Apprentice Customer Service
Bluecube Cloud Services Limited
Lincoln (LN1 3EE)
Closes in 12 days (Sunday 11 October 2026 at 11:59pm)
Posted on 28 September 2026
Contents
Summary
This is a fantastic opportunity to begin your career with Bluecube Cloud Services. As an apprentice Help Desk agent, you will gain hands-on experience supporting clients and helping to resolve technical IT issues whilst working towards your level 3 customer service qualification.
Wage
£14,976 to £23,793.12, depending on your age
[National Minimum Wage](opens in new tab)
Annual bonus scheme linked to company performance and staff perk scheme offering free or discounted local products and services.
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 09:00 to 17:00, with an 08:30 start, 2 working days per week. 36 hours a week
Start date
Wednesday 28 October 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include, but will not be limited to:
- Providing front-line support via the phone, email and remote tools
- Logging and managing support tickets
- Learning to maintain technical documents and asset inventories
- Upholding IT security practices and supporting compliance
Where you'll work
103 Newport
Lincoln
LN1 3EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINCOLN COLLEGE
Training course
Customer service specialist (level 3)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The Apprentice will work towards their Apprenticeship Standard in Level 3 Customer Service
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a day-a-month release programme, which means you will attend Lincoln College one day a month in the term time only. This will fall within your contracted working hours
Get help with your application
Your very own career expert that helps elevate your application to the next level.
More training information
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade A*/9 – C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
We are looking for an individual who has a genuine passion for IT and problem-solving, along with a willingness to learn and develop within our professional environment. We encourage on-the-job learning and provide opportunities for training and professional certifications to support our team’s development. In return, we expect a genuine commitment and enthusiasm to learn, develop new skills and grow within the role.
About this employer
We are a UK based award winning IT cloud service
Our business covers managed IT and support services, phone services, cyber security and internet connectivity for a wide range of business. We pride ourselves on excellent customer support and services through a well trained and experienced team of 13 staff.
[https://bluecubecloud.com](opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A full-time IT Helpdesk Technician position within the team, with the progression to move into a specialist field with the team
Ask a question
The contact for this apprenticeship is:
LINCOLN COLLEGE
Kateryna Shevchenko
apprenticeships@lincolncollege.ac.uk
The reference code for this apprenticeship is VAC2000055909.
Apply now
Closes in 12 days (Sunday 11 October 2026 at 11:59pm)
Sign in or create an account
Support links
[Get help](opens in new tab) or give us feedback (opens in new tab)
Lower footer links
Accessibility
Cookies
Privacy
Terms and conditions
© Crown copyright
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location