Job Description

Role Overview

To provide support in the home and local community, enabling Service Users to learn and make decisions about their life and future choices.

Work Experience

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Duties

As an Apprentice Deaf Complex Needs Worker, you will work under supervision while developing the skills and knowledge needed for the role. Your main duties will consist of:

• Supporting Independence:

  • Support and shadow experienced staff to promote service user independence and build life skills
  • Learn how to encourage positive decision-making and independence

• Accessing the Community:

  • Assist service users in accessing local services and amenities, including practising safe and confident travel on public transport
  • Develop knowledge of the local area and available community resources

• Support Within the Home:

  • Support with basic tasks linked to tenancy management (e.g., understanding letters, signposting, learning routines) under guidance
  • Learn how to promote a safe and well-managed home environment

• Money Management:

  • Support service users to develop budgeting and money management skills, with training and oversight from experienced staff

• Empowerment and Rights:

  • Learn how to provide empowering support and help service users understand their rights and available support

• Social & Relationship Support:

  • Assist in promoting healthy family and friendship relationships
  • Support service users to identify and access social, recreational, and cultural activities in safe environments

• Health & Wellbeing:

  • Help service users access health services and develop healthier routines, with support from senior staff

• Safeguarding:

  • Uphold safeguarding responsibilities at all times. Attend training, follow organisational procedures, and escalate concerns to senior staff as required

• Additional Tasks (With Support):

  • Carry out any reasonable duties required to meet service user needs, including unexpected tasks that arise during a shift, with guidance available at all times
  • Use SDCA’s feedback system (Podnosh) to record and request feedback, with training and support provided

Work Location

Stoney Lane
West Bromwich
B71 4JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

SMART TRAINING AND RECRUITMENT LIMITED

Training Course

Lead adult care worker (level 3)

Course Contents

• Support individuals they are working with according to their personal care/support plan
• Take the initiative when working outside normal duties and responsibilities
• Recognise and access help when not confident or skilled in any aspect of the role that they are undertaking
• Implement/facilitate the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments
• Contribute to the development and ongoing review of care/support plans for the individuals they support
• Provide individuals with information to enable them to exercise choice on how they are supported
• Encourage individuals to actively participate in the way their care and support is delivered
• Ensure that individuals know what they are agreeing to regarding the way in which they are supported
• Lead and support colleagues to understand how to establish informed consent when providing care and support
• Guide, mentor and contribute to the development of colleagues in the execution of their duties and responsibilities
• Demonstrate dignity in their working role with individuals they support, their families, carers and other professionals
• Support others to understand the importance of equality, diversity and inclusion in social care
• Exhibit empathy for individuals they support, i.e. understanding and compassion
• Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems
• Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals
• Use and facilitate methods of communication preferred by the individual they support according to the individual’s language, cultural and sensory needs, wishes and preferences
• Take the initiative and reduce environmental barriers to communication
• Demonstrate and ensure that records and reports are written clearly and concisely
• Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working
• Support others, to recognise and respond to potential signs of abuse according to agreed ways of working
• Work in partnership with external agencies to respond to concerns of abuse
• Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
• Recognise, report, respond to and record unsafe practices and encourage others to do so
• Lead and mentor others where appropriate to promote the wellbeing of the individuals they support
• Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene
• Promote healthy eating and wellbeing by supporting individuals to have access to fluids, food and nutrition
• Carry out fire safety procedures and manage others to do so
• Develop risk assessments and use in a person centred way to support individuals safely including moving and assisting people and objects
• Manage, monitor, report and respond to changes in the health and wellbeing of the individuals they support
• Take the initiative to identify and form professional relationships with other people and organisations
• Demonstrate, manage and support self and others to work within safe, clear professional boundaries
• Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback and learning opportunities
• Demonstrate continuous professional development
• Carry out research relevant to individuals’ support needs and share with others
• Demonstrate where necessary mentoring and supervision to others in the workplace
• Demonstrate good team/partnership working skills
• Demonstrate their contribution to robust recruitment and induction processes