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Apprentice Dental Receptionist
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Apprentice Dental Receptionist
Elm Villa Dental Practice, Chesterton (ST5 7HZ)
Closes in 21 days (Friday 30 October 2026)
Summary
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship. As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
- Managing appointment bookings, amendments, and cancellations using the practice management system
- Communicating clearly with patients regarding waiting times and upcoming appointments
- Ensuring patients are welcomed and checked in efficiently upon arrival
- Maintaining accurate and confidential patient records on the electronic patient database
- Responding to emails and telephone enquiries promptly and professionally
- Booking follow-up appointments and managing recall systems for routine check-ups
- Contacting patients ahead of appointments with courtesy reminders
- Supporting the practice team to ensure appointment schedules remain efficient and full
- Processing payments and supporting administrative tasks within reception
- Maintaining a clean, organised, and welcoming reception and waiting area
- Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
- Supporting the wider team to ensure the smooth day-to-day running of the practice
- Building positive working relationships with dentists, nurses, and practice staff
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEMP DENT DENTAL AGENCY LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Provided by Tempdent: Level 2 Customer Service Practitioner Apprenticeship Dental Receptionist specific training Functional Skills (if applicable) Flexible online delivery model Induction and regular progress support
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Requirements
Essential qualifications
- GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.
About this employer
Elm Villa is a practice committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Possibility of a full-time role after the completion of the Apprenticeship and progression within the practice such as Treatment Coordinator, Senior Receptionist, or Practice Manager.
Ask a question
The contact for this apprenticeship is:
TEMP DENT DENTAL AGENCY LIMITED
Mary-Petra Obika
The reference code for this apprenticeship is VAC2000058061.
Apply now
Closes in 21 days (Friday 30 October 2026)
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