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Apprentice Dental Receptionist - Chester-le-Street
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About the Role
Start a rewarding career in healthcare while developing valuable customer service skills. Riverdale Healthcare is looking for a motivated Apprentice Dental Receptionist to join the team. You’ll be the first point of contact for patients, supporting the smooth running of the practice and helping deliver an excellent patient experience.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training Course
- Customer service practitioner (level 2)
Hours
- Monday: 8.45am to 5.15pm
- Tuesday: 8.00am to 7.15pm
- Wednesday: 8.00am to 5.15pm
- Thursday: 8.00 to 5.15pm
- 40 hours a week
Start Date
- Friday 14 August 2026
Duration
- 1 year
Positions Available
- 1
Most of your apprenticeship is spent working.
You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.
As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
- Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
- Managing appointment bookings, amendments, and cancellations using the practice management system
- Communicating clearly with patients regarding waiting times and upcoming appointments
- Ensuring patients are welcomed and checked in efficiently upon arrival
- Maintaining accurate and confidential patient records on the electronic patient database
- Responding to emails and telephone enquiries promptly and professionally
- Booking follow-up appointments and managing recall systems for routine check-ups
- Contacting patients ahead of appointments with courtesy reminders
- Supporting the practice team to ensure appointment schedules remain efficient and full
- Processing payments and supporting administrative tasks within reception
- Maintaining a clean, organised, and welcoming reception and waiting area
- Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
- Supporting the wider team to ensure the smooth day-to-day running of the practice
- Building positive working relationships with dentists, nurses, and practice staff
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You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey.
Where you'll work
Unit 3
47 Gibside
Chester Le Street
DH2 2TT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- TEMP DENT DENTAL AGENCY LIMITED
Training course
- Customer service practitioner (level 2)
- Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Provided by Tempdent:
- Level 2 Customer Service Practitioner Apprenticeship
- Dental Receptionist specific training
- Functional Skills (if applicable)
- Flexible online delivery model
- Induction and regular progress support
Essential qualifications
- GCSE in:
- Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- Initiative
- IT Skills
- Non judgemental
- Organisational Skills
- Problem Solving Skills
- Teamworking
- Communication Skills
- Professionalism
- Telephone Skills
- Time Management
About Riverdale Healthcare
Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Possibility of a full-time role after the completion of the apprenticeship and progression within the practice.
Contact Information
- The contact for this apprenticeship is:
- TEMP DENT DENTAL AGENCY LIMITED
- Mary-Petra Obika
- apprenticeshiprecruitment@tempdent.co.uk
- 02083716700
The reference code for this apprenticeship is VAC2000043265.
Closing Date
- Closes in 21 days (Friday 7 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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