As you develop, you'll gradually take on more responsibility and become confident handling routine support tasks independently.

What we're looking for

You don't need previous professional IT experience to apply. We're looking for someone who:

• Has a genuine interest in IT and technology and enjoys finding out how things work.
• Has a basic understanding of Windows, common computer applications, and computer hardware.
• Enjoys solving problems and isn't afraid to ask questions.
• Can communicate clearly and patiently with people who have different levels of technical confidence.
• Takes a methodical approach to problems—following instructions, checking their work, and explaining what they've tried.
• Is reliable, organized, and willing to take responsibility for agreed tasks.
• Is honest when they make a mistake or don't know something, and understands the importance of asking for help before making an unfamiliar change.
• Is keen to learn and develop new technical skills.
• Can attend the agreed workplace, apprenticeship training, and customer school visits. Travel arrangements will be discussed during the recruitment process.

Don't have professional IT experience?

That's absolutely fine. We'd love to hear about things you've learned, built, fixed, or experimented with—whether that's:

• Setting up or repairing a computer
• Helping family or friends with technology
• Completing an IT or computing course
• Building a PC
• Troubleshooting a technical problem
• Working on a personal technology project
• Volunteering or helping others with IT
• Learning about networking, cloud technology, or cybersecurity

The following would be helpful but are not required:

• An IT, computing, or technology-related course or qualification
• Experience setting up, upgrading, or repairing a computer
• Familiarity with Microsoft 365
• Experience using Apple devices or Chromebooks
• An interest in networking, cloud technology, or cybersecurity

Apprenticeship entry requirements will be confirmed with the successful training provider.

Training & development

Your apprenticeship will combine hands-on experience, structured learning, and support from experienced IT professionals. You'll have dedicated time during working hours for apprenticeship training and learning activities, alongside practical experience within the RoarTech team.

You'll:

• Complete structured apprenticeship learning and assignments.
• Build practical IT support skills through supervised work.
• Keep evidence of your progress and achievements.
• Receive regular feedback and development support.
• Have regular reviews with your manager and training provider.
• Gradually take on more responsibility as your skills and confidence grow.

There may be opportunities to progress towards desktop support, second-line support, and other areas of IT, depending on your performance, successful completion of the apprenticeship, and future business needs.

Working in schools

Because we support schools, safeguarding, confidentiality, and information security are an important part of the role. You'll be expected to:

• Follow RoarTech and customer school safeguarding and site procedures.
• Protect account credentials and confidential school information.
• Use only approved systems, tools, and access methods.
• Follow information security procedures.
• Report security incidents or safeguarding concerns promptly through the appropriate channels.

The appointment will be subject to satisfactory references and appropriate pre-employment checks, including DBS checks relevant to the role.

Why join RoarTech?

This isn't just an opportunity to gain an IT qualification—it's a chance to start building a real career in technology. You'll get exposure to technologies used by professional IT support teams, work with experienced technicians, and develop practical skills in a supportive environment.

If you're curious about technology, enjoy helping people, and want to learn how IT works in the real world, we'd love to hear from you.

How to apply

Please apply through the recruitment platform and submit your CV along with a short explanation of why you're interested in starting a career in IT support.