APPRENTICE DIGITAL SUPPORT TECHNICIAN

About the Role

We are looking for a hardworking, reliable, and motivated individual who can manage a varied workload and work both independently and as part of a team. The successful candidate will work closely with the ICT Team to ensure the smooth running of all the ICT systems within the school.

What You'll Do at Work

The Apprentice Digital Support Technician will be responsible for:

• General maintenance of defined computer equipment
• Resolution of identified technical problems
• Undertaking general tasks that promote the use of IT across the curriculum

Where You'll Work

Aldwych Drive
Ashton-on-Ribble
Preston
PR2 1SL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

BLACKPOOL AND THE FYLDE COLLEGE

Training Course

Digital support technician (level 3)

What You'll Learn

Course contents include:

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage, and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products, and services through digital channels.
• Diagnose technical problems by identifying and applying tools and techniques to undertake fault finding, recording, and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware, or operating systems.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.