Wilson Publications and Associates Ltd - Apprentice DTP Trainee Technician (Desktop Publishing)

The successful candidate will complete a Level 3 Digital Support Technician Apprenticeship over the duration of 18 months.

Wage

• £15,600 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices

Training Course

• Digital support technician (level 3)

Hours

• Monday - Friday 9am - 5pm / 30 mins lunch (unpaid)
• 37 hours 30 minutes a week

Start Date

• Monday 28 September 2026

Duration

• 1 year 6 months

Positions Available

• 1

What You'll Do at Work

• Supporting team members
• Windows computer literate and will be expected to be experienced in Microsoft Office (word/excel is essential).
• Experience in Adobe Creative Cloud software is beneficial
• An interest in 3D design/visualisation and computer graphics would be advantageous (Autodesk 3DS MAX)

Where You'll Work

The Old Bank
Green Meadow Lane, Hambleton
Poulton-Le-Fylde
FY6 9AL

Training Provider

NORTH LANCS. TRAINING GROUP C.I.C.

Training Course

Digital support technician (level 3)

What You'll Learn

• Course contents
  • Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • Operate digital information systems, for example:
    • Management- Finance Human Resources
    • Bespoke departmental or organisational systems or databases
  • Communicate effectively through a variety of different channels using terminology appropriate to the audience
  • Use digital resources to extend own knowledge and skills relevant to their role
  • Risk assess the organisational impact of decisions that they take
  • Use digital systems to identify productivity and performance improvements
  • Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • Maintain system security in line with organisational policies.
  • Support digital operations or digital change and transformation activities.
  • Investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • Monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • Support customers in the use of information, products and services through digital channels.
  • Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • Maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • Provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • Operate digital information systems, for example:
    • Management- Finance Human Resources
    • Bespoke departmental or organisational systems or databases
  • Communicate effectively through a variety of different channels using terminology appropriate to the audience
  • Use digital resources to extend own knowledge and skills relevant to their role
  • Risk assess the organisational impact of decisions that they take
  • Use digital systems to identify productivity and performance improvements
  • Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • Maintain system security in line with organisational policies.