Junior Estate Agent Apprenticeship

This is a customer-facing role with responsibility for providing the administrative support needed to secure successful property sales. You'll also learn how to value properties, prepare particulars, negotiate sales, and conduct viewings.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Prepare particulars using MS Publisher
• Liaise with vendors and prospective purchasers using telephone and emails
• Arrange and conduct viewings

Where you'll work

31-33 High Street
Bridgwater
Somerset
TA6 3BG

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Training course

Junior estate agent (level 2)

[Understanding apprenticeship levels](opens in new tab)

What you'll learn

Course contents

• To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities, and referrals.
• To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives, and to understand task setting.
• To be able to work effectively with internal colleagues and external partners to achieve individual, team, and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement, and managing ambition.
• Know how to manage the relationship with the customer. Know the importance of written, verbal, and non-verbal communication (including body language), email, letter, telephone, and personal etiquette.
• Appropriate use of social media sites, i.e. Facebook, Twitter, LinkedIn, and smartphone applications.
• Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
• To be able to demonstrate presentation skills, viewing, and selling properties, cross-selling, lettings, and referrals. Standard methods of concluding sales; understanding needs.
• To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations, and research. To be inquisitive, respectful, polite, and know how to take control of a negotiation conversation.
• Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
• Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).