Business Administrator Level 3 Apprenticeship

The role will assist in the day-to-day management of the property portfolio including tenant liaison, deal with enquiries from members of the public, tenants, interest groups, partners, and councillors. You will deal with and collate compliance and financial records, produce marketing particulars, draw plans and collect and input data.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist in the implementation of the Council’s Asset Management Plan, Asset Review Programme and other policies and projects
• Deal with and keep a log of enquiries from members of the public, tenants, interest groups, partners, and councillors
• Undertake routine tasks, such as writing to tenants to inform them of planned works
• Collect and input data relevant to the team and role
• Raise help calls for required works, such as repairs, electrical certificates, etc, and raise orders and process payment of invoices using appropriate systems
• Maintain supporting information such as web pages that market available properties and plans, including drawing plans
• Assist the Asset Management Team in implementing annual statutory valuations on the land and property portfolio
• Assist the Asset Management Team in managing the Council’s Land and Property Investment Portfolio on a day-to-day basis, particularly focusing on the maintenance and compliance of various property and financial records
• Assist with updating and keeping up to date the Council’s Asset Register and the inputting and extraction of data from the system
• Assist in promoting the Asset Management and wider Corporate Asset and Facilities Management Team

Where you'll work

• Princess Buildings
• Halifax
• HX1 1TS

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALIFAX OPPORTUNITIES TRUST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.