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Apprentice Freight Forwarding Customs Broker
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About the Role
As an apprentice, you’ll work for the company and get hands-on experience. You’ll gain new skills and work alongside experienced staff and great progression opportunities.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Major Duties and Responsibilities of a Customs Brokerage Role
- Ensure smooth and timely freight process flow
- Track and Trace Files and reporting
- Use both export and import dashboards timely
- Ensure accurate and timely billing
- Contribute to maintain good relationships and good customer service, with customers and suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and look for best practices to improve operational efficiency and productivity
- Timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Prepare customs entries in Customsware or other customs software
- Understand the elements of the Import & Export customs SOP
- Ensure accurate and timely data entry into operating systems
- Ensure timely customs clearance of shipments
- Monitor customs clearances and communicate with Customers
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Specialist Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air: Use and adapt terminology appropriate to the air freight industry.
- Air: Select and use documentation appropriate to the air freight industry.
- Ocean: Use and adapt terminology appropriate to the ocean freight industry.
- Ocean: Select and use documentation appropriate to the ocean freight industry.
- Road: Use and adapt terminology appropriate to the road freight industry.
- Road: Select and use documentation appropriate to the road freight industry.
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