The Hire Controller Role

The Hire Controller role is about offering a service to both commercial and domestic customers to hire plant, tools and equipment (PTE) on short or long-term hire to carry out specific tasks. The type of product hired could range from powered hand tools, concrete breaker to towers and platforms.

What You'll Do at Work

• Providing technical information to commercial construction and domestic customers to help them select and use suitable equipment for the planned activities e.g. Health & Safety in operation, instructions for use, suitability for construction site and project, transportation requirements.
• Ensuring equipment for hire is compliant with Health & Safety requirements e.g. PAT testing, inspections and operational testing, plant operator site cards.
• Completing contract documentation at both on-hire and off-hire stages including all legal and health & safety documentation.
• Processing payments including calculating hire & rental charges (vary depending on domestic or commercial construction clients), damage charges, fraud prevention measures and insurance payments.
• Being a central point of information for colleagues in terms of stock control, maintenance, staffing (of driver-operated construction plant) and delivery/collection requirements.
• Handling commercial and domestic customer technical enquiries and complaints.

Where You'll Work

Segro Industrial Park
5, Consul Avenue
Rainham
RM13 8HY

What You'll Learn

• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards and organisational systems.
• Process new hires, damage waivers, orders, returns and enter onto company system.
• Create and send hire quotations, contact customer and entering purchase orders.
• Source plant, tools and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
• Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
• Log plant, tool and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organisational IT technology and digital systems.
• Apply team working principles.