Apprentice Hire Controller

About the Role

Due to business growth, TACS Hire is now in a position to recruit an Apprentice Hire Controller. You will develop an in-depth technical product knowledge, health and safety knowledge and skills and learn how to advise customers on suitable products. This is a busy position that will suit a "people person" who is looking for a long-term career.

What You'll Do at Work

• Providing information to customers to help them select the correct equipment for their planned activity.
• Ensure that relevant health and safety information is provided.
• Arrange transportation of equipment.
• Communicating with customers both via email and on the phone.
• Complete contract documentation for on-hire and off-hire.
• Ensure that equipment is safe and safety inspections have been completed.
• Process payments - this will include calculating hire costs, deposits amounts, damage charges, excess charges, transportation costs, and insurance payments.
• Handling technical enquiries and complaints.
• Keeping up to date with stock control, maintenance schedules, and delivery/collection dates.
• Assisting drivers with loading/unloading.

Where You'll Work

Hawkins Lane
Burton on Trent
DE14 1PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider:
WEST NOTTINGHAMSHIRE COLLEGE

Training Course:
Hire Controller (Plant, Tools, and Equipment) (Level 2)

Course Contents:

• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards, and organizational systems.
• Process new hires, damage waivers, orders, returns, and enter onto company system.
• Create and send hire quotations, contact customer, and entering purchase orders.
• Source plant, tools, and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques, for example, invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation, and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests, and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes, for example, contract documentation for on-hire and off-hire, raising requisitions, and equipment delivery.
• Interpret and extract information from, for example, schedules and drawings, machine’s operator’s manual, or manufacturer’s instructions.
• Log plant, tool, and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organizational IT technology and digital systems.
• Apply team working principles.
• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards, and organizational systems.
• Process new hires, damage waivers, orders, returns, and enter onto company system.
• Create and send hire quotations, contact customer, and entering purchase orders.
• Source plant, tools, and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques, for example, invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation, and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests, and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes, for example, contract documentation for on-hire and off-hire, raising requisitions, and equipment delivery.
• Interpret and extract information from, for example, schedules and drawings, machine’s operator’s manual, or manufacturer’s instructions.
• Log plant, tool, and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organizational IT technology and digital systems.
• Apply team working principles.