Due to Business Growth

TACS Hire is now in a position to recruit an Apprentice Hire Controller. You will develop an in-depth technical product knowledge, health and safety knowledge and skills and learn how to advise customers on suitable products. This is a busy position that will suit a "people person" who is looking for a long-term career.

What You'll Do at Work

• Providing information to customers to help them select the correct equipment for their planned activity.
• Ensure that relevant health and safety information is provided.
• Arrange transportation of equipment.
• Communicating with customers both via email and on the phone.
• Complete contract documentation for on-hire and off-hire.
• Ensure that equipment is safe and safety inspections have been completed.
• Process payments - this will include calculating hire costs, deposits amounts, damage charges, excess charges, transportation costs, and insurance payments.
• Handling technical enquiries and complaints.
• Keeping up to date with stock control, maintenance schedules, and delivery/collection dates.
• Assisting drivers with loading/unloading.

Where You'll Work

• Hawkins Lane
• Burton on Trent
• DE14 1PT

Apprenticeships Include Time Away from Working for Specialist Training

You’ll study to gain professional knowledge and skills.

Training Provider

WEST NOTTINGHAMSHIRE COLLEGE

Training Course

Hire Controller (plant, tools, and equipment) (level 2)

What You'll Learn

Course Contents

• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards, and organizational systems.
• Process new hires, damage waivers, orders, returns, and enter onto the company system.
• Create and send hire quotations, contact customer, and entering purchase orders.
• Source plant, tools, and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation, and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests, and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes, for example, contract documentation for on-hire and off-hire, raising requisitions, and equipment delivery.
• Interpret and extract information from, for example, schedules and drawings, machine’s operator’s manual, or manufacturer’s instructions.
• Log plant, tool, and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organizational IT technology and digital systems.
• Apply team working principles.
• Comply with health and safety regulations, standards, and guidance.
• Comply with environmental and sustainability principles, regulations, standards, and organizational systems.
• Process new hires, damage waivers, orders, returns, and enter onto the company system.
• Create and send hire quotations, contact customer, and entering purchase orders.
• Source plant, tools, and equipment for customer requirements.
• Arrange the delivery and collection of equipment.
• Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation, and emails.
• Manage customer relationships.
• Verbally communicate with customers and colleagues using industry terminology.
• Manage customer queries, requests, and handle complaints within remit or escalate when required.
• Comply with regulations and legislation relevant to their role and business.
• Carry out hire transaction processes, for example, contract documentation for on-hire and off-hire, raising requisitions, and equipment delivery.
• Interpret and extract information from, for example, schedules and drawings, machine’s operator’s manual, or manufacturer’s instructions.
• Log plant, tool, and equipment breakdowns, pass over to the service department.
• Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
• Carry out and record planned and unplanned learning opportunities and development activities.
• Use organizational IT technology and digital systems.
• Apply team working principles.