Find an apprenticeship
Apprentice Hire & Sales Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
As an Apprentice Hire & Sales Coordinator
You'll complete a 2-year apprenticeship, gaining an NVQ Level 3 in Hire Desk Operations through on-the-job experience and online learning. You'll develop skills in hire desk operations, sales, customer service, stock control, purchasing, administration, credit control and driver co-ordination.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our 2 Year Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire Sales Coordinator and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst coordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Gap Group Lincoln, Exchange Road Hykeham, Lincoln, LN63JZ
- Sewardstone Hall Farm, Waltham Abbey, London, E47RH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BMS PROGRESS LLP
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Providing a positive customer experience
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
-
Working with customers/customer insights
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
-
Customer Service performance
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Service Improvement
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
You will be working towards a Customer Service Specialist Level 3 - with BMS Progress - you will complete your learning online.
Essential qualifications
- GCSE in:
- 4 GCSE (grade C/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, you can progress into a Hire Sales Coordinator Role.
Ask a question
The contact for this apprenticeship is: BMS PROGRESS LLP
The reference code for this apprenticeship is VAC2000046131.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location