Role Overview

In this role, you will be providing administrative support to the department. Offer a support service to all sites across the group on managing sickness and recruitment, respond to general e-mails and phone calls to the department.

What You'll Do

• Drive, establish and maintain our CORE values throughout your team.
• Support the business with Sickness Procedure.
• Administrating Company job boards.
• Setting up new job adverts, sending applications/CV’s to care homes.
• Arranging interviews when required.
• Drafting offer letters and contracts for new employees.
• Maintaining HR personal files and updating with starters and leavers.
• Processing DBS checks.
• Providing factual references for employees.
• Taking minutes at meetings.
• General administrative tasks including filing, photocopying, and preparing precedent letters.

Where You'll Work

Malhotra House
50 Grey Street
Newcastle Upon Tyne
NE1 6AE

Apprenticeship Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

EAST DURHAM COLLEGE

Training Course

HR Support (level 3)

[Understanding apprenticeship levels (opens in new tab)](Understanding apprenticeship levels (opens in new tab))

What You'll Learn

Course Contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.