• Teamwork & Development
  • Attend appropriate training and development to maintain knowledge of HR systems and procedures and HR policies – to maintain up-to-date knowledge
  • Build strong, trusted relationships with the HR team, divisional colleagues and wider stakeholders, in order to facilitate smooth HR operations and foster a positive image of the university’s professional services

Where you'll work

Medical Sciences Divisional Office
John Radcliffe Hospital
Headington
Oxford
OX3 9DU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
ABINGDON AND WITNEY COLLEGE

Training course
HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Service Delivery

  • Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers.
  • Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate.
  • Uses agreed systems and processes to deliver service to customers.
  • Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards.
  • Plans and organises their work, often without direct supervision, to meet commitments and KPIs.

• Problem Solving

  • Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.
  • Takes ownership through to resolution, escalating complex situations as appropriate.

• Communication & Interpersonal

  • Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet.
  • Adapts their style to their audience.
  • Builds trust and sound relationships with customers.
  • Handles conflict and sensitive HR situations professionally and confidentially.

• Teamwork

  • Consistently supports colleagues /collaborates within the team and HR to achieve results.
  • Builds/maintains strong working relationships with others in the team and across HR where necessary.

• Process Improvement

  • Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.
  • Supports implementation of HR changes/projects with the business.

• Managing HR Information

  • Maintains required HR records as part of services delivered.
  • Prepares reports and management information from HR data, with interpretation as required.

• Personal Development

  • Keeps up to date with business changes and HR legal/policy/process changes relevant to their role.
  • Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

• Duration

  • 13 months practical training period, plus 6 months for End Point Assessment

• Delivery model

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Regular meetings with your training coordinator to monitor progress and well-being

Apprentices will need to complete a minimum of 326 hours of off-the-job training during their apprenticeship.

Qualifications included

• Level 2 Functional Skills in English and Maths (if required)
• CIPD Level 3 Foundation Certificate in People Practice
• Level 3 HR Support Apprenticeship

End Point Assessment

• Consultative project
• Professional discussion

More training information

College training will be at Abingdon & Witney College's Abingdon Campus, and also on-site in the workplace.

Requirements

Essential qualifications

• GCSE in: Maths and English (grade A*-C/9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Written communication skills
• Clear verbal communication
• Accuracy
• High level of professionalism
• Microsoft Office experience
• Accuracy and timekeeping
• Prioritisation skills
• Commitment to values of dept
• Honesty and integrity
• Confidentiality

Other requirements

Please note: Interviews will be held on 12th November and are in person

PLEASE ENSURE YOU VISIT THE UNIVERSITY OF OXFORD JOBS PAGE TO READ THE FULL JOB DESCRIPTION AND SELECTION CRITERIA BEFORE YOU APPLY. VACANCY ID IS 187951

All long-listed applicants must provide a full CV with the names of 2 referees, as part of the recruitment process and we will request these if needed. These could be school/college tutors, volunteering supervisor/manager. However, if you have had a job, we would expect one of the referees to be your most recent line manager. Referees must not be friends/family

Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description

As part of the recruitment process, shortlisted candidates will be contacted directly by the Apprenticeship Training Provider and will be required to complete initial assessments in English and maths, and book onto a short eligibility assessment telephone call where you can also find out more about the apprenticeship and ask any questions you may have. PLEASE NOTE APPLICANTS MUST REPLY PROMPTLY TO THESE REQUESTS - PLEASE CHECK YOUR EMAILS/JUNK EMAILS SO THAT YOU DON'T MISS OUT.

By applying for this vacancy, you are giving the Training Provider permission to undertake a Learner Record Service check on your previous qualifications. The Training Provider for this apprenticeship is Abingdon & Witney College. If you would like to talk to them about the assessments, please call on 01235 216216.

We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.

About this employer

We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central