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Apprentice Independent Living Officer
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Build your future as an Apprentice Independent Living Officer
Supporting older and vulnerable customers to live independently while gaining hands-on experience, a recognised qualification, and the confidence to start a rewarding career.
Wage
- £15,080 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates opens in new tab
- Pay progression:
| Period | Minimum Hourly Rate |
|---|---|
| Year 1 (all apprentices) | £8.00 per hour |
| Year 2+ (aged under 19) | £8.00 per hour |
| Year 2+ (aged 19-20) | £10.85 per hour |
| Year 2+ (aged 21+) | £12.71 per hour |
Training course
- Housing and property management (level 3)
Hours
- Monday - Friday, working hours TBC
- 36 hours 15 minutes a week
Start date
- Thursday 1 October 2026
Duration
- 1 year 6 months
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Build customer relationships
- Carry out wellbeing checks
- Support independence
- Complete support plans
- Signpost to services
- Work with partners
- Support activities
- Carry out health & safety checks
- Maintain records
Where you'll work
- Centenary Court
- Croft Street
- Burnley
- Lancashire
- BB11 2ED
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- THE LEARNING FOUNDRY LIMITED
Training course
- Housing and property management (level 3)
- Understanding apprenticeship levels opens in new tab
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical, and non-judgemental front-line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team, and business targets
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect, and communicate technical and other information in a confident and effective manner
- Influencing and negotiating skills: Influence and negotiate with customers, partners, and suppliers
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met
- Problem Solving: Use a problem-solving and flexible approach in their day-to-day duties
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision-making in order to apply the business's objectives and priorities
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Training schedule
- Housing and Property Management Level 3
- Training takes place in the workplace with monthly 1:1 support sessions on Teams, online workshops every 6 - 8 weeks, and 8-weekly reviews with your manager and Development Coach. You’ll also complete 6 hours of paid off-the-job learning each week as part of your apprenticeship commitments.
Essential qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
The Calico Group
The Calico Group is a not-for-profit organisation providing housing, support, healthcare, employability, and construction services across Lancashire. Calico Homes delivers safe, high-quality, and affordable homes, working closely with customers and communities to help them thrive. Across the Group, teams are committed to creating positive change, supporting people, and building stronger neighbourhoods. As an employer, Calico offers a supportive culture, strong values, and a focus on developing future talent through meaningful apprenticeship opportunities.
Company benefits
- Cycle to Work
- Recognition & Rewards
- One Calico Events
- Gym Membership Discounts
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
After completing the apprenticeship, you’ll be ready to take the next step into housing, wellbeing, or community support roles. Many apprentices progress into Independent Living Officer, Tenancy Support, Community Engagement, or wider housing and customer service roles across Calico. You may also choose to work towards higher-level housing qualifications and continue developing specialist skills for a long-term career in the sector.
The contact for this apprenticeship is:
- THE LEARNING FOUNDRY LIMITED
The reference code for this apprenticeship is VAC2000049251.
Closes in 12 days (Wednesday 2 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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