Home Group
Apprentice IS 1st Line Support
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Pay, £10.85ph (under 20) - £12.71ph (21 and over)
Temporary (18 months contract), full time (37.5hpw)
Home, a place where you belong
At Home Group, we believe apprenticeships are one of the best ways to start a career. If you're curious about technology and enjoy helping people, this is a great opportunity to earn while you learn, gain recognised qualifications and build valuable skills.
You don’t need previous experience to join us. What matters most is your potential, values and motivation.
Why choose a Home Group apprenticeship?
- Get paid while gaining a fully funded, industry-recognised qualification
- Dedicated mentor and on-the-job support from day one
- Protected study time built into your working week
- Access to the same benefits, awards and recognition as permanent colleagues
- A welcoming, inclusive culture where you can be yourself
- Real opportunities to progress into a permanent role and continue your career with us.
Our apprenticeships are open to all ages and backgrounds, whether you’re starting out, changing direction, or returning to work.
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About The Role
As an IS 1st Line Support Apprentice you’ll be a valued member of the team, learning by doing and supporting colleagues with meaningful, hands-on work. No two days are the same, and you’ll be trusted with real responsibilities while being fully supported as you develop.
You’ll Learn How To
- Provide 1st line IS support to Home Group colleagues
- Logging and updating support requests accurately
- Troubleshooting basic system, device and application issues
- Learning about cyber security, data protection and digital services
- Working with experienced colleagues to develop your technical skills.
What qualification will you gain?
Infrastructure Technician Apprenticeship Standard Level 3
Delivered by training provider
You’ll combine on-the-job learning with structured study, building skills and confidence that will support your long-term career.
What happens next?
We’re proud of our track record in supporting apprentices to progress. Many of our apprentices move into permanent roles or continue their development through high-level apprenticeships or professional qualifications.
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This is more than a job; it’s a pathway into a career.
Who We’re Looking For
We’re looking for people who:
- Are keen to learn and develop new skills
- Share our values and want to make a difference
- Are organised, curious and willing to ask questions
- Enjoy working with people and being part of a team
You don’t need previous experience in IT; we’ll support you every step of the way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
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