Apprentice IT Asset Manager

Apprenticeship Role in the Civil Service

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

You can select which locations you want to apply for in your application on Find an apprenticeship.

Available Locations

• Brunel Way, Blackpool & Fylde Industrial Estate, Blackpool, FY4 5ES
• 2 St. Peters Square, Manchester, M2 3AA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Details

Training Provider
To be confirmed

Training Course
Digital support technician (level 3)

Understanding Apprenticeship Levels

Course Contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example:
  • Management- Finance Human Resources
  • Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnose technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.