Apprentice IT Engineer

J L A COMPUTER SERVICES LTD
BRAINTREE (CM7 3QS)
Closes in 30 days (Saturday 31 October 2026)
Posted on 30 September 2026

Summary

Start your IT career with a friendly, growing Braintree-based technology company. Gain hands-on experience in customer service, workshop repairs, hardware, software, Microsoft 365, cloud services, and cybersecurity, with structured training and clear opportunities to progress.

Wage £17,160 a year
Minimum wage rates (opens in new tab)

Training

Information communications technician (level 3)
Hours: Monday to Friday 9.00am - 5.00pm with a 30-minute lunch break. 37 hours 30 minutes a week
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answer incoming telephone calls, take accurate messages, and direct calls to the appropriate team member.
• Monitor, send, and respond to emails in a professional manner.
• Welcome customers to the reception area and provide friendly, professional customer service.
• Book customer equipment into the workshop and maintain accurate job records.
• Assist with diagnosing and repairing computer hardware and software faults.
• Communicate with customers regarding repairs, quotations, and technical issues.
• Prepare, configure, and test new computers and other IT equipment.
• Assist with stock control, including receiving deliveries, organising inventory, and maintaining accurate stock records.
• Help maintain a clean, organised, and safe workshop environment.
• Learn to provide first-line technical support to business customers.
• Assist experienced engineers with installations, IT projects, and system deployments.
• Attend customer sites occasionally as skills and experience develop.

Where you'll work

1 ENTERPRISE COURT
LAKES ROAD
BRAINTREE
CM7 3QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: COLCHESTER INSTITUTE
Training course: Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non-routine problems in line with procedures
• Use basic scripting to execute the relevant tasks, for example, PowerShell, Linux
• Carry out routine maintenance across systems, ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of cabling or connectors equipment in line with technical requirements, for example, physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads, including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment
• Identify a range of tools and/or diagnostic equipment, for example, hardware or software components, to resolve communications or telecommunications requirements
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy