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Apprentice IT Service Desk Analyst (Sizewell C)
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Apprentice IT Service Desk Analyst (Sizewell C)
CWA Sizewell C
Launch Your Career in IT with One of the UK's Largest Infrastructure Projects
Are you passionate about technology, enjoy solving problems, and want to build a career in IT while earning and learning?
Sizewell C is looking for an enthusiastic and motivated Apprentice IT Service Desk Analyst to join our Alliance IT Team. This is an exciting opportunity to gain real-world IT experience while working towards a nationally recognised Level 3 Business Administrator Apprenticeship.
As part of the team supporting one of the UK's most significant energy and construction projects, you'll be at the heart of delivering outstanding technical support to colleagues across the organisation.
As an Apprentice IT Service Desk Analyst, you will:
- Be the first point of contact for IT support requests via phone, live chat and self-service systems.
- Log, prioritise and manage IT incidents and service requests.
- Support users with a range of technologies, including Windows 10/11, Microsoft 365, Active Directory and cloud-based systems.
- Work with colleagues and specialist teams to resolve technical issues.
- Create and maintain knowledge articles and self-service guidance.
- Contribute ideas that improve service quality and user experience.
- Develop your technical and professional skills in a supportive team environment.
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We're interested in your potential, attitude and enthusiasm more than your previous experience.
You'll ideally have:
- A genuine interest in technology and IT support.
- Strong communication and customer service skills.
- A positive and proactive approach to learning.
- Good problem-solving abilities.
- The confidence to work both independently and as part of a team.
- Strong organisational skills and attention to detail.
About the Apprenticeship
Alongside your role, you'll complete the Level 3 Business Administrator Apprenticeship Standard, which develops highly transferable skills that can be applied across any modern organisation.
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Throughout the programme, you'll build knowledge and experience in:
- Professional communication and stakeholder management.
- Business processes and organisational awareness.
- IT systems and digital tools.
- Planning and organisation.
- Decision-making and problem-solving.
- Record and document management.
- Project support and continuous improvement.
The apprenticeship is designed to help you become a confident professional with skills that can support future progression into specialist, supervisory or management roles.
This role is based in London
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For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
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