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Apprentice – Junior Shipping Clerk (Customer Service Department)
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Customer Services Traffic - (Export Bookings):
- Take bookings – Input booking in system
- Haulage – Input booking and check with LOG-IMS for equipment/haulage availability
- Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs)
- Invoice – Invoice customer for extra charges and chase payment for non-credit customers
- Damaged container – liaise with customer if container damaged at load site
- Car shipments – Provide V5 to the police for checking
- Web bookings – Assist customers with web booking queries
Customer Helpline:
- Handling customer’s queries regarding export matters
About the Company:
Evergreen Marine (UK) Ltd. is a UK-flag container shipping company with headquarters in London. Established in January 2002, initially under the name of Hatsu Marine Limited, the company is part of the Evergreen Group which is a multi-billion-dollar global business embracing shipping, aviation, and the leisure industries.
Job Details:
- Wage: £25,200 a year
- During Probation: £24,000 for the first 3 months, increasing to £25,200 after passing.
- Training Course: Customer service practitioner (level 2)
- Hours: Monday - Friday, 08:30 - 17:00. 37 hours 30 minutes a week
- Start Date: Monday 7 September 2026
- Duration: 1 year 3 months
- Positions Available: 1
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Details:
- Training Provider: CAPITAL CITY COLLEGE GROUP
- Training Course: Customer service practitioner (level 2)
- Understanding apprenticeship levels (opens in new tab)
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What you'll learn:
Course Contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule:
- Customer Service Practitioner Level 2.
Essential Qualifications:
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
- 3 other GCSE subjects (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills:
- IT skills
- Communication skills
- Administrative skills
- Organisation skills
Other Requirements:
- We reserve the right to close this vacancy early should we receive a high volume of applications. We therefore encourage candidates to apply as soon as possible. If you are successful in securing an interview, you are likely to be required to attend a pre-interview at the college.
Additional Information:
- One of the largest international shipping container companies in the world with a big focus on its customers as well as environment protection.
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- A possible future position at the company may be offered, provided that a vacancy is available and the apprentice successfully completes the course. The company reserves the right to withdraw the offer if the course is not completed. Upon successful completion of the course, and provided there is an available vacancy, the apprentice will be given first priority to apply for a permanent position. Following this, there is potential for a pay rise, depending on their educational level.
Contact Information:
-
The contact for this apprenticeship is:
- CAPITAL CITY COLLEGE GROUP
- Khairul Ahmed
- Khairul.Ahmed@capitalcct.ac.uk
- 020 7832 5000
-
The reference code for this apprenticeship is VAC2000046687.
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