• Maintain organised records (digital and/or paper) in line with firm procedures.
• Handle internal and external account queries politely and promptly, escalating as appropriate.
• Provide general support to the accounts function during peak periods (e.g., month-end, high completion volumes).

Apprenticeship & Learning Requirements

• Develop understanding of legal accounting principles, client money handling, and the conveyancing/private client transaction lifecycle.
• Basic IT literacy (email, spreadsheets, and case/practice management/accounting systems).
• Professional, discreet, and able to handle confidential information appropriately.
• Good communication skills (written and verbal) and ability to work well in a team.
• Organised, able to prioritise, and willing to ask questions/seek clarification.
• Integrity and reliability, with a clear understanding that the role involves handling sensitive financial information.

Security, Confidentiality & Data Handling

• Maintain strict confidentiality regarding client and firm financial information.
• Follow the firm's data handling and information security procedures at all times.
• Report any suspected data breaches or suspicious activity immediately to the appropriate person.

Where You'll Work

SUITE 2
FOURTH FLOOR
1 DERBY SQUARE
LIVERPOOL
L2 9QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

TRAINING 2000 LIMITED

Training Course

Business Administrator (Level 3)

Understanding Apprenticeship Levels (opens in new tab)

What You'll Learn

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential Qualifications

• GCSE in:
  • English (grade Grade 4/C or above)
  • Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Team working
• Initiative

About This Employer

At Lilac Law we tailor our services to meet the specific needs and preferences of each of our clients. We offer a customised experience, and our approach aims to enhance the client satisfaction and customer loyalty by making every client feel valued and understood.

After This Apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Opportunities available in different departments within the business.

Ask a Question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED
Morgan Horne
morgan.horne@t2000.co.uk
0125454659

The reference code for this apprenticeship is VAC2000053770.

Apply Now

Closes on Friday 30 October 2026
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