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Apprentice Lettings Administrator
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
What you'll do at work
As an Apprentice Lettings Administrator, you will gain practical experience across the lettings process, including:
- Property and tenancy administration
- Tenant enquiries and customer service
- Referencing and compliance
- Property marketing and viewing administration
- Professional telephone and email communication
- Property management systems and record keeping
- Working effectively within a busy property business
Lettings: NEEDS TO BE ABLE TO DRIVE AND HAVE CAR
Where you'll work
91 FORTUNESWELL
PORTLAND
DT5 1LY
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
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Structured monthly workshops with your dedicated professional delivery tutor.
Desirable qualifications
GCSE in:
- Maths & English (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Must hold a full UK drivers licence and access to a car.
We are looking for someone who is:
- Friendly, professional and confident communicating with people.
- Organised with good attention to detail.
- Reliable and willing to learn.
- Comfortable using computers, email and Microsoft Office.
- Able to communicate clearly over the telephone and in writing.
- Able to manage different tasks and prioritise their workload.
- Interested in property, lettings and developing a career within the industry.
- A positive team player with a proactive approach to work.
About this employer
COCO property are an estate agents in Dorset, supporting people buying their first home, selling residential or commercial property, landlords managing rental portfolios or holiday lets, and clients needing residential block management.
Our mission is to provide local estate agency services for selling and letting property in Dorchester, Weymouth and Portland, with an emphasis on personal, friendly and efficient service.
COCO have been part of the local community since 2004,
Company benefits
- Company pension
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Great opportunity to progress.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
The reference code for this apprenticeship is VAC2000047866.
Apply now
Closes in 15 days (Friday 28 August 2026 at 11:59pm)
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