Apprentice Medical Administrator (Business Administrator - Level 3)

OCCUPATIONAL HEALTH ASSESSMENT LTD

Guildford (GU2 7YG)
Closes in 6 days (Thursday 22 October 2026 at 11:59pm)
Posted on 15 October 2026

Summary

An opportunity to start a career in healthcare, the Apprentice Medical Administrator will learn the essentials of business administration, patient support, corporate client support and working with clinicians.

Wage
£22,000 a year

Training course
Business administrator (level 3)

Hours
Monday - Friday, during office hours. A total of 37.5 hours per week which are scheduled between 8.00am and 6.00pm (for example, 8.00am - 4.00pm, 9.00am - 5.00pm or 10.00am - 6.00pm). 37 hours 30 minutes a week

Start date
Tuesday 1 December 2026

Duration
1 year 6 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Coordinating and providing care and reporting that is safe, timely, effective, efficient, equitable and client-centred
• Handling case assignments and referrals, drafting service plans / agreements, review case progress, co-ordinate with other care providers and determine case closure
• Helping clients and employees achieve wellness, autonomy and client satisfaction
• Support and improve multiple care aspects (case co-ordination, client resources, diary / resource management, information governance, etc)
• Help the business communicate effectively with clients, patients, clinicians and the healthcare marketplace
• Develop effective working relations and cooperate with medical teams to deliver continuous improvement in business performance and patient care
• Interact with patients and clients to keep track of their progress, service provision and to ensure satisfaction

Where you'll work

Surrey Technology Centre
40 Occam Road
Guildford GU2 7YG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SURREY COUNTY COUNCIL

Training course
Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.