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Apprentice Medical Receptionist
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Role Overview
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages, and enquiries for the clinical team, liaise with multi-disciplinary team members, and external agencies such as secondary care and community service providers.
About the Apprenticeship
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
The following are the core responsibilities of a receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Accurately detail information on patients' records within the clinical system
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Assist with total triage administration
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately.
- Signpost patients to the correct service
- Initiate contact with and respond to, requests from patients, team members, and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., DSAR, insurance/solicitors’ letters, and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Undertake a broad spectrum of administrative duties commensurate with the role
- Be an integral part of the general practice team
- Act as a chaperone as required
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- Support in the delivery of enhanced services and other service requirements
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Maintain a clean, tidy, effective working area at all times
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
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Where You'll Work
206 NORWICH ROAD
AYLSHAM
NORWICH
NR11 6BW
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
POULTEC TRAINING LIMITED
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About This Employer
The Market Surgery is a busy seven doctor practice providing care to over 10,000 patients in and around Aylsham in North Norfolk.
Working from purpose-built premises, located a short walking distance from the centre of Aylsham, we aim to provide a friendly and efficient service to patients fulfilling all their primary care needs. All our consulting rooms are on the ground floor, we have a dispensary next to the reception area, and we have a car park for the use of our patients.
The practice is part of North and Waveney Integrated Care Service. We are a training practice for GP Registrars and medical students.
https://www.themarketsurgery.nhs.uk/ (opens in new tab)
Company Benefits
- Sick Pay
- Uniform Provided
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity to join the surgery on a permanent contract should a position become available.
Ask a Question
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000054580.
Closes on Friday 30 October 2026
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