Apprentice Medical Receptionist

We are looking for a friendly, motivated and reliable Apprentice Medical Receptionist to join our GP practice team. This is an excellent opportunity for someone who is keen to develop their skills and gain valuable experience within a busy healthcare environment.

Wage

£15,392 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.

Training Course

Business administrator (level 3)

Hours

Monday to Friday, 8.30am - 5.00pm. 37 hours a week

Start Date

Monday 2 November 2026

Duration

1 year 6 months

Positions Available

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What You'll Do at Work

The Apprentice Medical Receptionist will work as part of the practice reception and administration team. They will receive full training and gradually take on more responsibility as their confidence and skills develop.

Their duties will include:

• Welcoming patients into the practice and providing a friendly, professional service.
• Answering telephone calls and dealing with patient enquiries.
• Booking, cancelling and rearranging appointments.
• Signposting patients to the most appropriate service or healthcare professional.
• Registering new patients and updating patient information.
• Using the practice computer systems, including SystmOne, to access and update records.
• Processing incoming and outgoing correspondence.
• Supporting clinicians and other members of the practice team with administrative tasks.
• Taking messages and passing information to the appropriate member of staff.
• Managing requests from patients in line with practice procedures.
• Scanning and filing documents accurately.
• Maintaining patient confidentiality and following GDPR and information governance requirements.
• Learning about NHS services and how a GP practice operates.
• Supporting the wider team with general administrative and reception duties.

As an apprentice, they will not be expected to know everything from day one. They will learn on the job, receive support from experienced colleagues and attend their apprenticeship training alongside their normal work.

Where You'll Work

BATH STREET HEALTH AND WELLBEING CE
LEGH STREET
WARRINGTON
WA1 1UG

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

WARRINGTON & VALE ROYAL COLLEGE

Training Course

Business administrator (level 3)

What You'll Learn

Course contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.