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Apprentice Neighbourhood Officer
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Start your career in housing with Calico’s Level 3 Housing and Property Management apprenticeship
You’ll gain real experience supporting customers and neighbourhoods, earn while you learn and build the skills, confidence and knowledge needed for a meaningful career.
Wage
- £15,080 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- Apprenticeship pay progression:
- Minimum Hourly Rate
- Year 1 (all apprentices) - £8.00 per hour
- Year 2+ (aged under 19) - £8.00 per hour
- Year 2+ (aged 19-20) - £10.85 per hour
- Year 2+ (aged 21+) - £12.71 per hour
- Minimum Hourly Rate
Training course
- Housing and property management (level 3)
Hours
- Monday - Friday, working hours TBC.
- 36 hours 15 minutes a week
Start date
- Thursday 1 October 2026
Duration
- 1 year 6 months
Positions available
- 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support customers
- Manage enquiries
- Assist with tenancy management
- Help with lettings
- Identify tenancy issues
- Carry out neighbourhood inspections
- Maintain accurate records
- Attend training and development
Where you'll work
- Centenary Court
- Croft Street
- Burnley
- Lancashire
- BB11 2ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- THE LEARNING FOUNDRY LIMITED
Training course
- Housing and property management (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
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Training schedule
- Housing and Property Management Level 3. Training takes place in the workplace with monthly 1:1 support sessions on Teams, online group workshops every 6-8 weeks, and 8‑weekly reviews with your manager and Development Coach. You’ll also complete 6 hours of paid off‑the‑job learning each week as part of your apprenticeship commitments.
Requirements
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Essential qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Working part of a team
- Positive attitude
About this employer
The Calico Group is a not‑for‑profit organisation providing housing, support, healthcare, employability and construction services across Lancashire. Calico Homes delivers safe, high‑quality and affordable homes, working closely with customers and communities to help them thrive. Across the Group, teams are committed to creating positive change, supporting people and building stronger neighbourhoods. As an employer, Calico offers a supportive culture, strong values and a focus on developing future talent through meaningful apprenticeship opportunities.
Company benefits
- Gym Membership Discounts
- Cycle to Work
- Recognition & Rewards programme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful apprentices often progress into Neighbourhood Officer roles, move into tenancy or community support positions, or continue developing through higher‑level housing qualifications. This apprenticeship gives you a strong foundation to build a long‑term career across Calico and the wider housing sector.
Ask a question
The contact for this apprenticeship is: THE LEARNING FOUNDRY LIMITED
The reference code for this apprenticeship is VAC2000049218.
Apply now
Closes in 13 days (Thursday 3 September 2026) After signing in, you’ll apply for this apprenticeship on the company's website. Sign in or create an account
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