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Apprentice Office Administration Assistant
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Administration Apprentice
We are recruiting an Administration Apprentice to join our Basildon office. This is a good opportunity to build practical administrative skills while supporting a busy engineering and maintenance business, working as part of the office team and assisting colleagues, engineers, customers, and suppliers with routine administrative tasks.
Main duties and responsibilities
The role will include the following duties, which are aligned to the Level 2 Administration Assistant apprenticeship standard and the day-to-day needs of the business:
Office administration
- Answer telephone calls and respond to emails in a professional way
- Prepare, update, and file documents, reports, and correspondence
- Maintain electronic and paper filing systems so records are accurate and easy to find
- Support general office tasks and help the team meet agreed timescales
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Data, records and digital systems
- Enter, check, and update information using company systems and spreadsheets
- Collate, extract, and maintain routine business data accurately
- Keep the extra work spreadsheet up to date
- Handle information securely and follow company procedures
Engineering and works support
- Liaise with engineers to collect information on work completed each day
- Check that report sheets and service documents have been completed correctly
- Prepare quotations for callouts, repairs, and client training
- Support the customer portal and permit system administration
Parts, equipment and compliance administration
- Source parts for repair quotations and support supplier communication
- Prepare parts and equipment ready for engineers and planned works
- Check parts, equipment, and hire equipment in and out of the business
- Monitor calibration dates and help keep compliance records up to date
- Process deliveries and file delivery notes
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Communication and stakeholder support
- Communicate clearly with colleagues, engineers, customers, contractors, and suppliers
- Support colleagues with routine duties and respond to feedback from supervisors
- Represent the business professionally when dealing with internal and external contacts
Your training will take place with our approved Training Provider, Linden, who will guide you through your apprenticeship, alongside our Office Supervisor. The training will take place at work.
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