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Apprentice Operations Assistant
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Kick-start your administration career with a charity that changes lives
Age UK Portsmouth is offering an exciting opportunity for an Apprentice Operations Assistant. You'll gain practical experience supporting day-to-day operations while earning a Business Administration Level 3 Apprenticeship and helping those in later life.
What you will gain:
- Experience working closely with colleagues across the organisation to ensure high-quality support is provided to staff, volunteers, service users, and partners.
- Practical experience in office administration, operational support, record management, and stakeholder communication within a charitable organisation.
Key Responsibilities:
Administrative Support
- Provide general administrative support to the Operations Manager
- Manage incoming and outgoing correspondence, including emails and post.
- Assist with data entry and updating organisational records.
Operational Support
- Support the coordination of day-to-day office activities.
- Assist with scheduling meetings, appointments, and room bookings.
- Help maintain operational documents, policies, and procedures.
- Assist with monitoring and maintaining office equipment.
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Customer and Service User Support
- Respond to basic enquiries from service users, volunteers, and external organisations.
- Support the delivery of excellent customer service across all activities.
- Maintain confidentiality when handling personal and sensitive information.
Data and Compliance
- Ensure records are maintained accurately and in accordance with GDPR requirements.
- Support data collection and reporting activities.
- Assist with audits and compliance checks where required.
- Follow Age UK Portsmouth's safeguarding, health and safety, and data protection policies.
Team Support
- Work collaboratively with staff and volunteers across departments.
- Attend team meetings and training sessions.
- Contribute ideas for improving administrative and operational processes.
- Undertake other reasonable duties as requested by the Operations Manager.
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Who you will be:
- Someone with a genuine interest in developing administrative and operational skills.
- Someone with a genuine enthusiasm for working within a charitable organisation that supports older people.
- Someone with a professional and respectful approach when dealing with staff, volunteers, service users, and external partners.
- Someone with the ability to maintain confidentiality and handle sensitive information appropriately.
- Someone with the willingness to undertake training and complete all requirements of the apprenticeship programme.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Upon successful completion of the apprenticeship a permanent position or find alternative suitable role within the organization based on person’s skills and learning would be considered.
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