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Apprentice Optical Assistant
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Join Peter Smith Opticians as an Optical Assistant Apprentice
Earn while you learn in a supportive, professional environment, providing expert eyecare to our community. We offer hands-on mentorship, clinical training, and career progression. If you are a friendly, detail-oriented individual eager to start a rewarding career, apply today.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, your role will be varied, bridging the gap between clinical support and customer service.
Your daily responsibilities will include:
- Customer Greeting: Welcoming patients to the practice and managing the appointment diary
- Pre-screening: Learning to use specialist equipment to perform initial tests (such as auto-refraction and pressure tests) before the patient sees the Optometrist
- Frame Styling: Assisting patients in selecting frames that suit their style, face shape, and prescription requirements
- Technical Measurements: Taking precise measurements for lens positioning and explaining different lens types (e.g., anti-glare coatings or varifocals)
- Admin & Maintenance: Processing NHS forms, ordering stock, and ensuring the retail display areas are clean and professional
- Repairs: Learning how to perform minor spectacle repairs and adjustments for patients
Where you'll work
14 HIGH STREET
PERSHORE
WR10 1BG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
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Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- Maths and English (grade 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Peter Smith Opticians is a premier independent eye care practice dedicated to providing clinical excellence and bespoke optical solutions to our local community. With a focus on patient-centric care, we combine state-of-the-art diagnostic technology with a high-end retail experience. Our practice is renowned for its professional, welcoming atmosphere and its commitment to the long-term ocular health of our patients. We pride ourselves on our expert team, who provide tailored advice on everything from complex clinical prescriptions to the latest in designer eyewear fashion.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once an apprentice at Peter Smith Opticians completes their initial training, the career path can branch into several specialised and high-value roles. The optical industry is unique because it combines medical healthcare with high-end retail and technical manufacturing.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Sara Mason Parker
smparker@howcollege.ac.uk
The reference code for this apprenticeship is VAC2000022269.
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