Apprentice Order Processing & Business Administrator

Apprentice Order Processing & Business Administrator

SGM WINDOWS LTD

BASILDON (SS14 3HT)

Closes in 29 days (Friday 30 October 2026 at 11:59pm)

Posted on 3 September 2026

Summary

Join SGM Windows Ltd as an Apprentice Order Processing Administrator! Gain your Level 3 qualification in a high-responsibility role managing customer orders, building precision, and supporting key business operations. Enjoy hands-on expert training, career security, and a supportive team environment. Ready to start? Apply today!

Wage

£16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices

Training

Course: Business administrator (level 3)

Hours: Monday to Friday, Times to be confirmed, 40 hours a week

Start date: Monday 2 November 2026

Duration: 1 year 7 months

Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

On a day-to-day basis as an apprentice, you will be responsible for:

• Order Processing: Taking detailed customer orders and inputting them accurately into our internal systems. You will utilise your sharp eye for precision to manage sales orders independently following comprehensive training.
• Customer Interaction & Communication: Acting as a professional point of contact via telephone, email, and digital platforms to assist customers, handle queries, and build positive customer relationships.
• General Business Administration: Utilising MS Office and internal software to manage data, create documents, maintain confidential records, and support daily business operations.
• Independent & Responsible Working: Managing your time and priorities to meet deadlines, demonstrating a strong work ethic, professional conduct, reliability, and sound judgement when working solo or within the team.
• Problem Solving & Quality Control: Reviewing internal order workflows, maintaining quality standards, and proactively identifying ways to streamline administrative processes.
• Organisation & Coordination: Organising tasks, managing resources, assisting with project administration, and ensuring compliance with key business regulations like GDPR.
• Professional Growth & Leadership: Demonstrating strong integrity, adaptability, and positive workplace behaviours, laying the groundwork for long-term career progression and future management potential.

Where you'll work

UNIT 1 HONYWOOD SQUARE HONYWOOD ROAD BASILDON SS14 3HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: GLASS & FENESTRATION TRAINING SOLUTIONS LTD

Training course: Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.