Pentagon Mazda
APPRENTICE PARTS ADVISOR
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Job Introduction
We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the Parts department of the motor industry.
At Pentagon Group, we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and the relevant manufacturer training to enable you to become the best that you can be.
This is a fantastic opportunity if you are looking to pursue a career as an Automotive Parts Consultant and gain an NVQ/City & Guilds Qualification.
Main Purpose Of The Role & Key Responsibilities
- Assist in receiving, checking, and storing incoming parts and components in line with company procedures
- Learn to accurately identify and source parts for a wide range of fleet vehicles using catalogues and digital systems
- Support the picking, packing, and dispatching of parts orders to internal workshops or external customers
- Maintain stock levels by assisting with inventory checks, stock rotation, and reordering processes
- Ensure all parts are handled, stored, and recorded correctly to prevent damage or loss
- Provide excellent customer service when dealing with internal teams, suppliers, and customers, both in person and over the phone
- Help maintain a clean, organised, and safe working environment in line with health and safety regulations
- Develop an understanding of industry systems, tools, and best practices through on-the-job training and coursework
- Support administrative tasks such as data entry, order processing, and record keeping
- Work collaboratively with team members to meet departmental targets and deadlines while continuously improving skills and knowledge
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Key Performance Objectives
- Achieve high accuracy in parts identification and order fulfilment
- Maintain organised and accurate stock records at all times
- Meet agreed turnaround times for picking, packing, and dispatching parts
- Demonstrate consistent improvement in product and systems knowledge
- Provide a high standard of customer service to internal and external stakeholders
- Support the reduction of stock discrepancies, loss, or damage
- Follow all health and safety procedures with zero preventable incidents
- Complete apprenticeship coursework and assessments on schedule
- Contribute positively to team productivity and departmental targets
- Develop effective communication skills with colleagues, suppliers, and customers
- Show initiative in learning new processes and improving efficiency
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Other Duties
Perform any additional tasks reasonably required by senior managers that align with the business goals and fall within your capability.
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