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Apprentice Parts Sales Advisor – Automotive / Trade Supplier (DAF Trucks) - Norwich
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About the Role
As an Apprentice Parts Advisor with one of the UK’s leading DAF Truck dealerships, you’ll get paid training, hands-on experience, and a Level 2 qualification. Plus, travel and accommodation to the DAF Academy are covered. A great first step into customer service, with potential to progress to a Level 3 qualification.
Key Responsibilities
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
- Safely storing and organising parts
- Receiving, checking, and handling stock deliveries
- Processing customer orders and payments
- Using computer systems to manage parts and orders
- Identifying, sourcing, and ordering parts for vehicles
- Assisting with customer enquiries and offering product advice when needed
- Monitoring and solving customer problems / enquiries
- Following key company procedures and working as part of a team
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Apprentices will be trained within the dealership and supported by a dedicated Skills Coach, who will make contact at least every 28 days. This close support network ensures you stay on track, build confidence, and enjoy your apprenticeship journey.
Your training includes:
- An industry-recognised Level 2 Trade Supplier Standard qualification
- Functional Skills in maths and English (if required)
- All travel, accommodation, and meals are covered for in-person training sessions at the DAF Apprentice Academy
Essential Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About the Company
Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family-run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.
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Earnings and Career Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
After this apprenticeship:
- Potential for further study, with a progression route to a Level 3 Customer Service Specialist qualification, for suitable graduates
- A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless
- By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
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