Apprentice Payroll Assistant

Are you looking to kickstart your finance career working in payroll for a business that cares about its employees' progression? Do you possess a flair for mathematics and a keen eye for detail? LivePay, a payroll services business based in Mansfield, Nottinghamshire, is looking for a payroll apprentice to join their growing team!

What you'll do at work

The vacancy is for an apprentice payroll assistant who will be part of our bureau team. We have three main parts to the business: projects, support, and bureau.

• The payroll administrator role is the main entry point to the business where experience is built with the eventual possibility of progressing within the bureau team or graduating into one of the other more specialist teams.
• The bureau team is responsible for the day-to-day processing of payrolls.
• Most of our payrolls collect data through an internet portal and this is then checked and processed.
• Some customers provide data on spreadsheets and a few by other means and it all needs to be entered into the system so that tax/National Insurance, etc., can be calculated, payslips produced, and payments to employees made.
• Reporting to the bureau manager, the candidate will be increasingly involved in all aspects of the payroll processing, including entering data, liaising with customers, and problem solving.

Where you'll work

SOVEREIGN HOUSE
LOWER OAKHAM WAY
OAKHAM BUSINESS PARK
MANSFIELD
NG18 5BY

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
EMA TRAINING LIMITED

Training course
Payroll administrator (level 3)

What you'll learn
Course contents

• Gather, analyse and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees, and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication, etc. recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email, and letters, communicating and engaging professionally, accurately, and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)