This is an exciting opportunity to join an established business with over 400 employees

You will undertake required payroll activities within your team to ensure accurate and timely payments to employees, assist the Team Lead and Payroll Specialist with day-to-day payroll activities, and support the wider HR team.

What you'll do at work

• Timekeeping responsibilities for approx. 270 employees using a time management system whilst following multiple rota patterns and local pay agreements
• Data maintenance on time management system including employee data, holiday entitlements, rota schedules and access controls
• Calculating and processing accurate payroll amounts for overtime, temporary promotions and absences using local agreements
• Calculating and processing SSP and company sick pay using statutory and local agreements
• Gathering and providing statistical data for payroll team lead and or managers
• Handling pay enquiries from employees, managers and HR
• Assisting with ad-hoc administration tasks to ensure accurate data records
• Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

Europa Link, Sheffield
S9 1TZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Payroll administrator (level 3)

What you'll learn

Course contents

• Gather, analyse and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)