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Apprentice Pharmacy Services Assistant
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About the Role
This is an opportunity to begin your career in the pharmacy dispensing sector. This pharmacy is located in a busy locality and provides an excellent customer service experience for patients and visitors. If you are looking for a career in pharmacy, you will be mentored by medical professionals and have the opportunity to progress within your role.
What You'll Do at Work
- Handling customer queries in confidence
- Collection of prescription charges/checking patient exemption statements
- Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
- Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions
- Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
- Ensuring that all dispensary equipment is kept clean and kept in good working order
- Maintaining full and accurate records of all dispensing transactions
- Ordering and unpacking drugs and dressings
- Dispensing and checking repeat prescriptions and prescriptions from surgeries under the supervision of a dispenser
- Taking orders for repeats and dealing with queries from district nurses and support staff
- Using the computer to keep records up to date
- Dealing with queries from patients regarding their prescriptions
- Handling controlled drugs (and keeping register)
- Handling prescription money and operating/balancing the till
- Assisting when required to meet targets in relation to dispensing doctors' scheme
- Assisting in stock checks
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What You'll Learn
Course Contents
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Your Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Career Progression
Following successful completion of the training, an apprentice could be qualified to work as a dispensing assistant in Community Pharmacies. Should they wish to continue training, accuracy checking roles present an interesting progression. Further training can lead to a Level 3 Pharmacy Technician qualification, meaning registration with the GPhC and a qualification which is recognised in the wider NHS.
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