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Apprentice Pharmacy Services Assistant (Level 2)
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This role is an exciting opportunity to join a small team at an excellent family run pharmacy which dedicates itself to develop the team through apprenticeships and training. This will be an excellent start to a career in dispensing with the opportunity to progress to further learning.
What you'll do at work
- Handling customer queries with confidence
- Collection of prescription charges / checking patient exemption statements
- Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
- Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions
- Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record / logbook
- Ensuring that all dispensary equipment is kept clean and in good working order
- Maintaining full and accurate records of all dispensing transactions
- Ordering and unpacking drugs and dressings
- Dispensing and checking repeat prescriptions and prescriptions from surgeries under the supervision of a dispenser
- Taking orders for repeats and dealing with queries from district nurses and support staff
- Using the computer to keep records up to date
- Dealing with queries from patients regarding their prescriptions
- Handling controlled drugs (and keeping a register)
- Handling prescription money and operating / balancing the till
- Assisting when required to meet targets in relation to the dispensing doctors' scheme
- Assisting in stock checks, control record / logbook
Where you'll work
1534 PERSHORE ROAD
STIRCHLEY
BIRMINGHAM
B30 2NW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BIRMINGHAM METROPOLITAN COLLEGE
Training course
Pharmacy services assistant (level 2)
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What you'll learn
Course contents
- receive and log prescriptions
- assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- work according to legislative requirements, and organisational policies
- order, receive, maintain and issue pharmaceutical stock
- provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- act in accordance with systems and organisational governance
- recognise and act within the pharmacy regulatory, legal and ethical standards
- support the team in the development of others
- maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- demonstrate person centred care and support within a pharmacy setting
- make pharmacy patients and patient safety your first concern
- use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- maintain the interests of patients and the health of the public
- promote and advocate equality, diversity and inclusion
- promote healthy lifestyles to customers
- work safely within the parameters of your role using Standard Operating Procedures
- apply policies which relate to health and safety at work
- act appropriately in situations to prevent harm to yourself and others
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Training schedule
- The standard includes a 20% off-the-job training requirement with Birmingham Metropolitan College
- The off-the-job training will be delivered from Mathew Boulton College, Birmingham, on a day release basis
- Apprentices are graded according to their performance in the EPA
- Upon successful completion, the apprentice will achieve a Pharmacy Services Assistant Level 2 qualification
Essential qualifications
- GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Desirable qualifications
- GCSE in:
- Science (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
About this employer
A family run and busy pharmacy, servicing the community with help and advice on a variety of health matters. A friendly team with years of experience and knowledge, who are always welcoming and professional in their manner. This employer is always keen to develop their team of loyal staff and have engaged with BMet college over many years.
Company benefits
- Staff discount.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Potential progression onto the Level 3 Pharmacy Technician apprenticeship Further progression may well be available in other areas within the Pharmacy sector, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
BMet Recruitment Team
recruitment@bmet.ac.uk
0121 362 1122
The reference code for this apprenticeship is VAC2000048875.
Apply now
Closes in 6 days (Tuesday 25 August 2026 at 11:59pm)
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