Apprentice Programme Manager

Performance Monitoring and Stakeholder Communication

• Conduct regular check-ins with apprentices, supervisors, and line managers to identify learning gaps and address challenges early.
• Track competency development against programme milestones in partnership with technical buddies and learning providers, providing constructive feedback and implementing interventions where needed.
• Act as the primary point of contact across apprentices, scheduling and project teams, operational managers, HR, training providers, and senior leadership, ensuring clear and consistent communication.
• Work with Talent Acquisition teams to align business vacancies with graduating apprentices.

Quality Assurance and Continuous Improvement

• Gather feedback from apprentices and stakeholders to identify opportunities to improve the programme.
• Analyse completion rates, employment conversion statistics, and participant satisfaction, using insights to refine programme structure and content.
• Report programme outcomes and key metrics to senior leadership.

Travel Requirements:

This role requires regular national travel across the UK, including to college and training provider sites for reviews and inductions, client locations for apprentice placements, and programme events such as meet-and-greets. Overnight stays may occasionally be required depending on location and event schedules. A full UK driving licence and/or willingness to travel via public transport is required.

Person Specification:

Essential Requirements

• Proven experience managing or coordinating apprenticeship, or early careers.
• Experience coordinating the work of others in a matrixed environment.
• Working knowledge of UK apprenticeship standards, frameworks, and funding rules.
• Strong stakeholder management experience across operations, and external training providers.
• Proven ability to manage compliance deadlines and documentation without compromising quality.
• Excellent verbal and written communication skills, adaptable to audiences ranging from early-career apprentices to senior operational leaders.
• Strong organisational and project management skills, able to manage multiple apprentices at different programme stages simultaneously.
• Willingness and ability to travel nationally on a regular basis, including to college/provider sites and client locations.
• Full UK driving licence or ability to travel independently via public transport.

Desirable Requirements

• Background in facilities management, workplace management, or integrated facilities management (IFM).
• Experience within a large, multi-site or client-facing services organisation.
• Formal qualification in business administration, learning and development, or workplace planning systems.
• Experience managing relationships with further education colleges or apprenticeship training providers.
• Familiarity with vendor coordination, occupier services, or internal work planning concepts.
• Experience using apprenticeship management or HR/L&D systems for tracking and reporting.

Key Skills and Competencies:

• Leadership and people management — able to set direction, manage performance, and develop coordinators and apprentices alike.
• Stakeholder engagement — builds trust and influence across HR, operations, client, and external provider audiences.
• Problem-solving — identifies root causes of performance or delivery issues and implements practical, timely solutions.
• Compliance and risk management — proactively manages regulatory and funding compliance, escalating issues before they become critical.
• Communication and interpersonal effectiveness — empathetic and approachable with apprentices; concise and credible with senior stakeholders.
• Planning and organisation — manages multiple concurrent programmes, schedules, and deadlines effectively.
• Continuous improvement mindset — uses data and feedback to keep refining programme quality and outcomes.
• Flexibility and resilience — comfortable with a role that combines desk-based programme management with frequent travel and on-site presence.

Experience:

Demonstrable experience (typically 3+ years) in apprenticeship programme management, early careers, workplace management, or a related HR/L&D discipline.
Experience operating in a management capacity, whether through direct line management or management of programmes and external provider relationships.
Track record of managing programme compliance, reporting, and stakeholder communication in a fast-paced, multi-site environment.

Location: Remote – Greater Manchester, GBR, Lancashire, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.