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Apprentice Property Administrator
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Apprentice Property Administrator
The Apprentice Property Administrator role is an excellent opportunity to learn about Property, Regeneration, and Climate Action. With a wide range of responsibilities, the apprentice will provide high-quality customer service to residents and administrative support to the property team.
What you'll do at work
After completion of 'on the job training' the apprentice will:
- Provide a comprehensive and professional administrative support service to the Property, Regeneration, and Climate Action team, assisting leaders, managers, staff, and tenants at Pippbrook Offices. This will include:
- Inputting property details and uploading documents onto the property software system
- Raising Purchase Orders and invoices
- Reporting property maintenance issues on the system
- Liaising with property maintenance contractors
- Monitoring safety certificates and renewing where necessary
- Supporting the Team, including chasing up arrears, running, and reporting on rent collection stats
- Arranging property inspections, and processing and distributing the reports
- Tagging up keys
- Administering Money Laundering ID checks
- Assisting with the preparation of plans and drawings suitable for planning applications or lease documentation, under appropriate supervision
- Undertaking land registry searches and filing information
- To manage queries and information from internal and external customers efficiently and effectively via email, telephone, and face to face. This will be under appropriate supervision, following agreed procedures and escalating issues where guidance or approval is required.
- Monitor the Property inbox and provide back up support to the Facilities Management Helpdesk if needed.
Where you'll work
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: WAVERLEY BOROUGH COUNCIL
- Training course: Business Administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
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- Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources, e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
Waverley Training Services (WTS) are our onsite training provider who deliver a Business Administration Level 3 NVQ here at Pippbrook, Dorking. 6 hours a week will be dedicated to completing this qualification.
Essential qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
About this employer
At Mole Valley District Council, we are focused on delivering high-quality, value-for-money services, both in-house and through partnerships for Mole Valley’s residents and businesses. We are one of 11 councils in Surrey and work closely with Surrey County Council. You can read more about our key projects and our teams to give you a sense of how we work and what we work on.
https://jobs.molevalley.gov.uk/opportunities-2/ (opens in new tab)
Company benefits
- Hybrid working supporting our Climate Change Strategy, working 3 days from home and 2 days in the office (weekly)
- Free onsite parking at Pippbrook offices
- 24 days annual leave (increasing by one day for every year of service)
- Employee Assistance Program and Mental Health First Aiders to support your everyday wellbeing
- Cycle to work
- Dorking Halls/Pippbrook House discounts
- Free Eye test
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To learn about
- How the Council and service operates
- Contribute to the day-to-day administrative work of the team
- Engage in and complete a programme of work, study, and training designed to develop the skills and abilities of the apprentice to achieve an Advanced (Level 3) diploma in Property Business Administration.
Ask a question
The contact for this apprenticeship is:
Mole Valley District Council
Amber Preston
Amber.Preston@molevalley.gov.uk
01306 879359
The reference code for this apprenticeship is VAC2000050328.
Apply now
Closes in 9 days (Sunday 6 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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