Property Management

• Develop an understanding of leasehold and property management through exposure to key activities including service charges, budgets, Section 20 consultations, staircasing, re-sales, building safety, inspections, and customer services.
• Work with mentors to set development goals, monitor progress, and reflect on learning.

Collaboration & Teamwork

• Build effective working relationships with colleagues, customers, and external partners.
• Communicate clearly through meetings, emails, and reports, sharing learning and supporting continuous improvement.
• Maintain accurate records and follow internal processes to deliver a high-quality, compliant service.

Project & Analytical Work

• Develop knowledge of leasehold management responsibilities, including management packs, staircasing, lease extensions, and lease administration.
• Support projects that improve efficiency, digital capability, and customer experience, while researching sector trends, policy developments, and best practice.

Skills/Experience

Essential:

• Strong communication skills with the ability to build positive relationships with customers, colleagues, and partners.
• Ability to organise and prioritise work, maintain accurate records, and recognise when issues need to be escalated.
• Good problem-solving and analytical skills, with attention to detail.
• Commitment to delivering excellent customer service and improving outcomes for customers and communities.
• Ability to manage a varied workload and meet deadlines.
• Willingness to learn, adapt, and work across different teams and services.
• Competent digital skills, including Microsoft Office applications.
• A proactive and positive approach to personal learning and development.

Desirable

• Ability to read and understand detailed documents such as policies, procedures, leases, budgets, or account information, with support.
• Ability to explain technical, legal, or financial information in a clear and customer-friendly way.
• Awareness of housing, leasehold, shared ownership, or property management services.
• Experience of working with customers, whether through employment, volunteering, education, or community activities.
• Experience of contributing to projects, research, presentations, or team-based activities through work, education, or extracurricular involvement.

Qualifications

Essential:

• GCSE or equivalent qualifications or experience, including English and maths where required by the apprenticeship programme.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge, and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process, they can contact the HR team on HumanResourcesTeam@onward.co.uk, and a member of the HR Team will be in touch.