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Apprentice Receptionist
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We are currently looking to recruit two Apprentice Receptionists to join our busy and friendly team.
This is an excellent opportunity for individuals looking to gain valuable office experience within a professional environment.
What you'll do at work:
- Provide front-of-house services, including welcoming visitors and clients in a professional manner
- Answer telephone calls, respond to emails, and manage incoming enquiries
- Handle routine enquiries confidently and direct them to the appropriate team members when needed
- Take accurate messages and ensure they are passed on promptly
- Carry out general administrative duties, including both electronic and paper filing
- Sort and distribute daily post to relevant staff members
- Monitor and manage office stationery supplies
- Support the team with general office tasks
- Participate in training and development opportunities as required
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What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
For the right candidate, there is potential to progress into a full-time role within the company.
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