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Apprentice Receptionist
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About the Role
Every GP Practice needs an efficient team of receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Receptionist.
What you'll do at work
To provide support to the reception team and help contribute to organisational goals and targets including tasks such as:
- Answer telephone calls and either deal with the query or pass on to the appropriate person
- Initiate calls to resolve outstanding actions
- Use clinical systems to identify patients requiring annual checks, and send invitations
- Book patient appointments (routine, and cancellations)
- Give routine test results
- Take home visit requests
- Pass emergency calls (e.g., chest pain/stroke) to duty doctor
- Handle general enquiries
- Resolve issues
- Handle prescription queries
- Manage appointment and clinic changes
- Complete all associated administration in an accurate and timely manner
- Provide outstanding customer care at all times, both internally and externally
- Maintain a thorough knowledge of all practice procedures
- Work in accordance with written protocols
- Shred confidential correspondence in accordance with practice protocol
Where you'll work
BARWELL MEDICAL CENTRE
JERSEY WAY
BARWELL
LEICESTER
LE9 8HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
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What you'll learn
Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2.
Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the occupational standard.
On the job and off the job training will be delivered in the workplace.
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Requirements
Essential qualifications
- GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Patience
Other requirements
This role will require the successful applicant to work between 2 sites; Barwell Medical Centre: High Street, Barwell, LE9 8DS and Hollycroft Medical Centre: Clifton Way, Hinckley, LE10 0XN.
Both centres are on local bus routes and candidates must be able and willing to use public transport to commute to both locations.
About this employer
Barwell & Hollycroft Medical Centre strive together to deliver personalised care to over 15,750 patients across their 2 sites.
[https://www.barwellmedicalcentre.co.uk](opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential opportunity for ongoing permanent employment upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Hannah Wicks
hannah.wicks@atem.co.uk
The reference code for this apprenticeship is VAC2000049145.
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